Frequently Asked Questions (FAQ)
The following is the most asked question
But feel free to contact us if you need more information or have questions!
What areas do you serve?
We serve all cities between Windsor and Chatham, including Windsor, Tecumseh, Oldcastle, Lakeshore, Pike Creek, Puce, Belle River, Emeryville, St. Joachim, Stoney Point (Pointe-aux-Roches), Essex, Cottam, Comber, Tilbury, Jeannette’s Creek, Prairie Siding, Staples, North Buxton, Leamington, Ruthven, Wheatley, Merlin, Raleigh, Maidstone, Sandwich South, Charing Cross, and Chatham.
What is your delivery rate?
We offer a flat rate of CAD15.00 for parcels up to 60cm x 60cm x 60cm and 10 Kg. For larger or heavier parcels, please call us for a customized quote.
How can I schedule a delivery?
You can schedule a delivery by calling us at +1(519-817-7323) or by filling out the delivery request form on our website.
What are your office hours?
Our office hours are Monday to Friday: 9:00 AM – 6:00 PM, Saturday: 10:00 AM – 4:00 PM, and we are closed on Sundays.
How does same-day delivery work?
To ensure same-day delivery, place your order before 10:00 AM. Orders received after this time will be scheduled for the next business day.
Do you offer regular delivery services for businesses?
Yes, we offer regular delivery services for businesses on a daily or weekly basis. Contact us to discuss special rates based on your frequency and parcel sizes.
Can individuals use your delivery services?
Yes, individuals can use our delivery services to send parcels within our service area.
What types of parcels can you deliver?
We can deliver a wide range of parcels, including documents, gifts, and more. For special items, please contact us to discuss your needs.
What if my parcel exceeds the standard size and weight?
For parcels that exceed our standard dimensions and weight, contact us with the details, and we will provide a custom rate based on your parcel’s specifications.
How can I contact customer service?
You can contact customer service by calling +1(519-817-7323) or emailing info@stgeorgedelivery.com.
Do you offer any discounts for bulk deliveries?
Yes, we offer special rates for bulk deliveries. Please contact us to discuss your requirements and receive a customized quote.
What payment methods do you accept?
Cash or E-Transfere
How do I know if my parcel has been delivered?
If for any reason we are unable to deliver your parcel, such as due to a snowstorm, incorrect address, or the recipient not being available, we will contact you promptly to resolve the issue.
Can I change the delivery address after scheduling a pickup?
It is hard to tell; you should call us immediately, and based on the situation, we can decide what would happen
Do you offer express delivery services?
Currently, we offer same-day delivery for orders placed before 10:00 AM. For urgent deliveries, please contact us to discuss your needs.
Are there any items you do not deliver?
We do not deliver hazardous materials, illegal items, or any items prohibited by law. For specific inquiries, please contact us.
Can I cancel my delivery order?
Yes, you can cancel your delivery order. Please contact us as soon as possible to cancel and receive a refund if applicable.
How do you ensure the safety of my parcel?
We take great care in handling and delivering your parcels. Our delivery agents are trained to ensure that all items are securely packaged and safely transported.